8020AI LLC Return and Refund Policy

Effective Date: January 4, 2025

Welcome to 8020AI LLC! We are committed to ensuring your satisfaction with our products and services. Please take a moment to read our Return and Refund Policy to understand your rights and our procedures.

1. Returns

You may return most new, unopened items within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

Several types of goods are exempt from being returned. These include:

  • Downloadable software products

  • Some health and personal care items

  • Customized or personalized products

  • Perishable goods such as food, flowers, or magazines

3. Return Process

To complete your return, please follow these steps:

  1. Contact Us: Reach out to our Customer Service team within 30 days of receiving your item by emailing [email protected] or calling (555) 123-4567. Please provide your order number and reason for the return.

  2. Receive Return Authorization: Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

  3. Ship the Item: Package the item securely in its original packaging, including all paperwork, parts, and accessories. Clearly write your RMA number on the outside of the package. You are responsible for the cost of return shipping unless the return is due to our error.

  4. Inspection: Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund.

4. Refunds

If your return is approved, we will initiate a refund to your original method of payment within 10 business days. Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card issuer.

5. Exchanges

If you need to exchange an item for the same item, contact us to arrange the exchange. Exchanges are subject to product availability.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] or (555) 123-4567 with your order number and details of the issue. We will arrange for a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received a refund within the specified time frame, please check with your bank or credit card company. If you still have not received your refund, contact us at [email protected].

8. Shipping Costs

Unless the return is due to our error, you are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

9. Changes to This Policy

8020AI LLC reserves the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting to our website. Please review this policy periodically to stay informed of updates.

10. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

8020AI LLC
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
Email: [email protected]
Phone: (555) 123-4567

Thank you for choosing 8020AI LLC. We appreciate your business!